Application Support Engineer

Join a forward-thinking SaaS company who are looking to add more talent to their application support squad, shaping the future of their space where their intelligent, cloud-based platform powers the delivery experiences behind some of the UK’s fastest-growing brands.

The Role

As an Application Support Engineer, you’ll play a critical role in delivering an outstanding customer experience by ensuring the stability, performance, and reliability of business-critical software applications. Acting as a technical escalation point, you will support clients, troubleshoot complex issues, and work closely with development, service delivery, and customer operations teams to ensure seamless application performance in a fast-paced SaaS environment.

Application Support Engineer – Key Responsibilities

• Deliver prompt and effective technical support to customers via phone, email, and ticketing systems
• Investigate, diagnose, and resolve application issues, identifying root causes to minimise downtime
• Maintain a strong understanding of application functionality, architecture, and integration points
• Communicate technical issues and solutions clearly to both technical and non-technical stakeholders
• Escalate and prioritise bugs, incidents, and enhancement requests in collaboration with development teams
• Run SQL queries to investigate issues and support data-driven decision making
• Provide guidance and training to customers to help them maximise value from the software

Application Support Engineer – Skills & Experience

• Proven experience in an Application Support or Technical Support role
• Working knowledge of MS SQL databases and ability to run investigative queries
• Familiarity with incident management tools, ticketing systems, and SLA-driven environments
• Excellent analytical and problem-solving skills with strong attention to detail
• Knowledge of IT security principles and best practices
• ITIL certification or working knowledge (desirable)

What’s on Offer

They can offer a competitive salary of £35,000, flexible hybrid working, and a supportive, people-first culture within a long-established and award-winning software organisation.

Why Apply?

If you’re an Application Support Engineer who enjoys solving complex technical problems, working closely with customers, and making a real impact on service quality, this is an excellent opportunity to join a growing SaaS business that truly values its people.

Please note: sponsorship is not available currently.